Terms and conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Family Links’s relationship with you in relation to this website.


If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘website’ refers to this website and all related sub-domain sites owned by Family Links.

The term ‘Family Links’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Family Links
Units 2/3 Fenchurch Court
Bobby Fryer Close

Our company registration number is 03323287.


The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/ or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Booking Terms and Conditions


I. Bookings will be accepted once a fully completed booking is received via online booking. Bookings will be accepted on a ‘first come, first serve’ basis.

II. In all cases, a purchase order number must be submitted with your booking or online payment made before we can accept it.

III. Family Links will send confirmation of all bookings by email.


Reserving places

I. Family Links will only accept confirmed bookings. We are unable to accept provisional bookings.


I. Please email training@familylinks.org.uk to make a cancellation as all cancellations must be submitted in writing. Telephone requests will not be honoured.

II. For face-to-face training, should you cancel your booking within one calendar month of the first day of training, the full cost of the course will be charged. If cancellation is made more than one calendar month prior, then you will be offered a refund or credit voucher.

For online training and parent webinars, non–attendance on the day training commences (including failure to join an online course before the online session is locked) or notice of non-attendance received within 14 days of the start date will carry the full cost. If your cancellation is more than 14 days prior, then you will be offered a refund or credit voucher.
III. In the event that a prospective participant is unable to attend a course, they may send another participant in their place. Family Links requires prior notice, wherever possible of change in attendance.
IV. Family Links reserves the right to cancel a course. Every effort is made to ensure that this does not occur, however, in the event that it does, participants will be offered a place on the next available course. No cancellation fee will apply should the alternative date not be accepted, and any payments made will be fully reimbursed. If the alternative date is accepted, original cancellation rules will be re-instated.
V. If a participant is unable to complete a course for any reason Family Links should be notified as soon as possible, where possible alternative arrangements will be made, in line with Family Links quality standards. A fee may be incurred.


I. Course fees are charged at a standard cost (see each event for prices).

Payment terms

I. Invoices rendered are for settlement within 14 days of the invoice date or before course commences or whichever comes first.

II. Payments made online are taken on successful completion of the online booking process.

Payment methods

I. Family Links accepts the following payment methods: cheque or BACS transfer (Invoice option), PayPal or credit/debit card through the online payment gateway.

II. Invoice option is only available for Training courses for professionals.

III. Invoice numbers must be quoted whenever possible.

Data protection (privacy policy)

I. Your personal data will be used by Family Links for the purpose of delivering this training course or workshop, and if applicable for keeping you informed of updates regarding this training and its delivery. For that purpose, we will send you regular newsletters with information about this or other related services or resources. It is your responsibility to keep Family Links notified of any change in contact details. You can opt-out at any time by clicking the unsubscribe link in the footer of any email you receive from us. Detailed information on the processing of personal data can be found in our privacy policy: https://familylinks.org.uk/privacy-policy