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Training Calendar These face-to-face and online training courses are open to all and you can book one or several places here. New dates are added every few months, so please re-visit for the latest availability. For training just for your team, please get in touch . Read our Commissioner Guide For those who haven't completed Parent Group Leader training Parent Group Leader (PGL) training course to deliver the 10 week Nurturing Programme Parent groups need to be delivered by 2 trained Parent Group Leaders, with each PGL trained in the specific programme being delivered. Please read the notes on training courses delivered online before booking. Specialist Training for Parent Group Leaders Parent groups must be delivered by 2 trained Parent Group Leaders, with each PGL trained in the specific programme being delivered. Please read the notes on training courses delivered online before booking. Online training Things to note about our online training Our interactive training is delivered via Zoom (please get in touch if this presents a problem). It is important that participants use their own laptop and do not share with a colleague. A joining link and password will be emailed in advance. To join the training, a reliable internet connection and a device with camera, microphone and speakers is required. Please join promptly – the training will be locked after 10 minutes for security reasons. We ask that cameras are left on to enhance the training experience. Technical support is available on the day. Using Zoom: For the best experience, we recommend using a laptop or PC and that the Zoom desktop app is used. Alternatively, Chrome, Firefox, Safari or Edge browsers can be used. If using a work device, please check in advance with your IT team that participants have the appropriate permissions with the settings & software needed to join a Zoom meeting. Participants may be asked to enter a full name when joining if they do not have a Zoom account. Got a question? Visit our Frequently Asked Questions page . Training for Education Settings We have a range of courses that we facilitate in Education settings (see overviews) . Please get in touch with the Education team if you would like to discuss the options, education@emotionalhealth.org.uk Training for Workplaces If you are interested in an Emotional Health at Work workshop for your team or your organisation, please get in touch .

We provide high quality training courses and resources for professionals working with families, parents and carers including foster carers and adoptive parents in a variety of settings. Our approach is relational and empowering and highlights the link between behaviour and feelings in the context of relationships. Our programmes develop self-awareness, empathy and self-regulation, supporting people to build and maintain positive relationships. Read our Commissioner Guide Information for Family Hubs We are proud to have worked alongside Demos to produce the paper Strong Foundations: Why everyone needs good Emotional Health – and how to achieve it. Read the executive summary Read the report & their recommendations Find out what Emotional Health is News and blog posts Podcast series: Emotionally Speaking Importance of Emotional Health in the workplace Emotional Health and Me View all news Mental Health & Wellbeing Awards Finalist Badges NCVO logo CPDMember-logo white space Fair Education Alliance Living Wage Employer 1/1

Meet the team Peter loves cooking, going to the gym, kayaking and walking his dog Lyra! Peter Leonard Chief Executive Contact Peter Sally loves travelling, fruit and nut chocolate and her Jack Russell Fern. Sally Alden Director of Funding & External Relations Contact Sally Rowen loves music, football and is a keen cyclist. Rowen Smith Director of Training ​ Contact Rowen Pip enjoys paddleboarding, meals out and walks on Dartmoor. Pip Collyer Director of Operations ​ Contact Pip Rebecca loves gardening, growing vegetables, and collecting house plants (especially orchids!). She started working at The Centre for Emotional Health in 2016. Rebecca Carrott Management Accountant Contact Rebecca Thomas is a very keen cook, and enjoys reading (especially history and fantasy), rural hill walking, painting, and playing strategy board games. Thomas Carrott Training Operations Lead ​ Contact Thomas Luce loves live music (preferably at festivals!), good food, football, dog walking and her family & friends. Luce Carter Programme Implementation Lead ​ Contact Luce Alison loves building relationships with people in & out of the office. A self-confessed coffee snob, cat lover & proud mum of 2 grown-up boys, her happy place is the great outdoors. Alison Duffy Head of Business Development ​ Contact Alison Kitty enjoys trying different cuisines & travelling. Care taker of the office plants. Has a penchant for all things cats and fashion. Kitty Fong Digital Systems Manager ​ Contact Kitty Helen enjoys having friends over for themed dinner parties, playing games and having kitchen discos with her family. Helen Gamble Training Lead ​ Contact Helen Donna started at The Centre for Emotional Health in November 2003 in a broom cupboard for a stock room! 21 years later and Donna now has a small warehouse. Donna Gardner Warehouse Manager & Training Supplies Coordinator Contact Donna Lyndsay loves Jane Austen, reading food menus, wearing bright colours and Christmas. She also adores her rescue dog and travelling to remote Scottish islands with her husband and 2 children. Lyndsay Harrison Regional Trainer Contact Lyndsay Rosie loves all things Italian, especially pasta and ice cream and is always looking forward to visits to Venice and Birmingham to admire the canals. Rosie Hatton Regional Trainer Contact Rosie I am an animal lover, who enjoys walking, has a passion for travelling, new experiences and Food!! Maxine Hertlein Head of Finance ​ Contact Maxine Loves singing along to the musicals, countryside walks, learning about local history and is researching her family tree. Loves words games and enjoys the company of her husband and four grown up children. Penny Jenner Purchase Ledger Administrator Contact Penny Alan loves travelling (especially on a shoestring), music, and being the proud dad of his young son Alan Kennedy Online Training and Systems Administrator Contact Alan Hannah loves spending time outdoors and exploring new places - whether it’s abroad or close to home. She also enjoys baking, reading, theatre trips & dancing! Hannah Partis Partner Engagement Coordinator Contact Hannah Sylwia has been working for The Centre for Emotional Health for nearly 6 years. Sylwia enjoys walking, listening to music and watching Netflix. Sylwia Siadala Training & Events Administrator ​ Contact Sylwia Can be found listening to music, going to gigs, practicing calligraphy, spending time with friends and family and being a proud mum to her daughter. Amy Swapp Resources Coordinator ​ Contact Amy Mary loves sharing food around the table with family & friends, swimming in a warm sea, & music of almost all kinds. Mary Taylor Head of Parent Programmes Contact Mary Verity began working for The Centre for Emotional Health in 2017 and thoroughly enjoys working with such a fantastic team! Verity has a keen interest in sports and fitness and loves live music and theatre. Verity Watson Office Manager ​ Contact Verity Currently on secondment from the Civil Service Fast Stream, passionate about international relations and languages. In his spare time he loves to follow Tottenham Hotspur and stay active with the gym, running and swimming. Tom Yates Systems Review Coordinator (Charity Next Secondee ) Contact Tom Our Trainers We have a team of around 30 trainers based throughout the UK, who deliver our training. They come from a wide variety of backgrounds with many specialist areas of expertise.

Regional Event Regional Event - Birmingham Hillscourt, Rose Hill, Lickey, Birmingham, B45 8RS Thursday 27th June, 9.30am – 3.00pm Arrival and refreshments from 9.30am. Event starts at 10.00am. ​ A networking opportunity for commissioners, practitioners and other interested parties. This free event for around 25 people is an opportunity for you to share with one another the successes and challenges of working with parents, carers and families, to hear updates from The Centre for Emotional Health, and for us to learn how we can continue to support you in your work. ​ ​ Review the current context of parenting and family support Find out about the work and future plans of The Centre for Emotional Health Explore how we might help you further in your setting by attending our ‘Ask us About’ sessions Network with others who support families in the community Learn from the experiences of other organisations in your area Book your place (Please note that registration closes on 14th June 2024) If you have any questions, please get in touch with us via development@emotionalhealth.org.uk or call us on 01865 401800. ​ The venue and how to get there: www.hillscourt.co.uk There is parking onsite.

At Home | At School | At Work Playful Parenting CPD Early Years | Primary This 1-day course highlights the importance of play and of building attachment through play. It focuses on understanding child development, the brain, attachment and how play supports healthy development and explores the value and benefits of different types of play. Learning Outcomes ​ On completion of the course, practitioners will have: ​ ​ Developed a deeper understanding of the importance of play and of building attachment through play. Understood how child development, the brain and play support healthy development. Explored the use of child-centred play skills to support development and the use of cheap/free resources to create quality play opportunities. Developed confidence in promoting positive approaches to discipline and boundary setting. Developed knowledge and skills to support parents in their play with children. Course Overview & Cost Click here to download the Playful Parenting CPD overview. ​ Resources ​ Relevant resources (not included in course cost): The Parenting Puzzle book Book Team Training Contact our At Home team to discuss or find out more. ​ 01865 401800 training@ emotionalhealth .org.uk Training Options ​ ​ Face-to-face for groups of up to 20 people. Testimonials “Thank you for the training, I thoroughly enjoyed it. It made me realise, from a parent’s perspective, that you don't have to take children on expensive days out to have fun – that fun starts at home." ​ "Today’s training about playful parenting was really helpful and fun. I’ve learned the deeper meaning of play and how I can apply it in my personal life and work." Other training available To play, press and hold the enter key. To stop, release the enter key.

At Home | At School | At Work Playful Parenting Workshops Early Years | Primary This 1-day training course is for practitioners who have already trained as Parent Group Leaders or Welcome to the World Group Leaders and who wish to work with parents on the subject of play. The course provides the knowledge, skills and resources to deliver two 2-hour workshops to parents. ​ 2 Family Links trained Parent Group Leaders are required to deliver the groups, with each PGL trained in the specific programme being delivered. ​The course highlights the importance of play and of building attachment through play. It focuses on understanding child development, the brain, attachment and how play supports healthy development and explores the value and benefits of different types of play. Learning Outcomes ​ On completion of the training, practitioners will have: ​ ​ Developed confidence in delivering two 2-hour Playful Parenting workshops to groups of parents or on a 1:1 basis. Developed a deeper understanding of the importance of play and of building attachment through play. Understood how child development, the brain and play support healthy development. Explored the use of child-centred play skills to support development and the use of cheap/free resources to create quality play opportunities. Developed confidence in promoting positive approaches to discipline and boundary setting. Developed knowledge and skills to support parents in their play with children. Course Overview & Cost Click here to download the Playful Parenting Workshops overview. ​ Programme Overview​ Click link for an overview of the two-session programme that professionals who attend our one-day training course will deliver to parents. ​ Resources ​ Included in training cost: The Playful Parenting Handbook ​ Other relevant resources (not included in training cost): The Parenting Puzzle book Book Team Training Contact our At Home team to discuss or find out more. ​ 01865 401800 training@ emotionalhealth .org.uk Book Individual Places Check our training calendar for face-to-face or online training availability. Book now Training Options ​ ​ Face-to-face for groups of up to 20 people. Online individual places on Open training. This training can also be used as a CPD day. Contact us for more information. Testimonials “This training will help frontline workers strengthen relationships with families through methods of play. I think it can be a useful tool to engage parents in their children's play. It has enough theory, with fun elements of hands on exploration, for it to be understood by parents from all backgrounds.” Other training available To play, press and hold the enter key. To stop, release the enter key.

At Home “What we like most about using the Nurturing Programme approach with families is that it takes such a relational approach. It’s a joy for our workers to use and the parents get so much out of it right from week one.” Diane Gray–Stephenson, Senior Parenting Practitioner Early Help Parenting Team, Manchester City Council We offer training courses in parenting programmes and approaches that allow practitioners to work professionally, confidently, effectively and safely with parents and children to improve their family relationships and emotional health. ​ We provide programmes suitable for parents of children from 0 -19 years, underpinned by the Nurturing Programme and developing an understanding of behaviour in the context of relationships. At Home | At School | At Work All Ages Parent Group Leader training (10-week Nurturing Programme for Parents) This 4-day training course equips practitioners with everything needed to deliver the 10-week Nurturing Programme for parents. It focuses on facilitation skills as well as the content of the programme and includes a manual that gives clear and detailed step-by-step guidance for each session. ​ ​ ​ Find out more Antenatal Welcome to the World This 2 or 4-day training course provides practitioners with the skills, knowledge and resources needed to deliver the 8-week Welcome to the World programme for parents. The focus is on the emotional health of the parents and baby, and the relationships between them; and emphasises the importance of supportive, positive facilitation from the practitioner. ​ Find out more Teenagers ​ Talking Teens This 1 or 2-day training course is for practitioners who wish to offer the 4-week Talking Teens programme for parents of teenagers. The groups focus on relationships within the family, communication, negotiating, decision-making and strategies to reduce conflict. ​ ​ ​ Find out more Early Years Parenting Puzzle Workshops This 1-day training course is for practitioners who have already trained as Parent Group Leaders and wish to offer a shorter intervention for parents of children under 5. The course provides the knowledge, skill and resources to deliver the four 2-hour workshops. ​ ​ ​ Find out more Early Years | Primary Playful Parenting Workshops This 1-day training course is for practitioners who have already trained as Parent Group Leaders or Welcome to the World Group Leaders. The course provides the knowledge, skills and resources to deliver two 2-hour workshops to parents. ​ ​ ​ ​ Find out more Early Years | Primary Playful Parenting CPD This 1-day CPD course is suitable for all practitioners and highlights the importance of play and of building attachment through play. ​ ​ ​ ​ ​ ​ ​ Find out more All Ages Keeping Your Child in Mind This 1 or 2-day training course is for practitioners who wish to offer the 4-week Keeping Your Child in Mind programme for parents/carers. ​The groups focus on relationships within the family and in particular the influence of parental relationships on children, including when there might be conflict and tension. ​ ​ Find out more All Ages Refresher Days This 1-day CPD course is for practitioners who have completed their training to deliver Parent Groups. It provides the opportunity to revisit the fundamental principles of the programme and enhance their parent support skills. Relevant updates and national initiatives will be included. ​ ​ ​ Find out more All Ages ​ Working One to One with Parents This 2-day training course promotes a consistent approach to developing family relationships and positive behaviour management strategies. It prepares staff to work effectively with parents using The Nurturing Programme on a one-to-one basis. ​ ​ ​ Find out more All Ages Working with Families with Multiple Challenges (Previously known as Working with Families with Complex Needs.) This 1-day training course is for practitioners who have already completed the PGL training or the Working One to One with Parents training. It equips staff to work effectively with families who are experiencing particular challenges and to support them in developing and maintaining a consistent and positive approach. Find out more All Ages ​ Parenting, Culture and Religion This 1-day training is for practitioners working directly with families. It enables them to build successful relationships within a diverse community. ​ ​ ​ ​ ​ ​ Find out more Teenagers Understanding Teenagers This 1-day CPD course is for those working with parents of teenagers and/ or teenagers themselves. It provides an opportunity to understand teenage brain development and the adolescent developmental process. ​ ​ ​ ​ Find out more Primary | Teenagers Stress and the Brain in Children and Teenagers This half-day interactive session is for teachers, family support practitioners, youth workers and others who are interested in understanding more about what children and young people need from adults to help them manage stress. ​ ​ ​ ​ ​ Find out more All Ages Working with Muslim Families This 1-day training will equip practitioners to work effectively with Muslim families. Based on the well-established Parenting Puzzle and Islamic Values programme, the course specifically considers how positive parenting strategies relate to Islamic values and religious teaching. ​ ​ ​ Find out more All Ages Supervision Training This half day, experiential course is for professionals who supervise trained Parent Group Leaders who deliver the Nurturing Programme to parents and carers. It is ideal for those who are new to supervision as well as those who would welcome extra ideas and structure to enhance what they are already doing. ​ Find out more All Ages Other Specialist Programmes The Nurturing Programme for Parents in Prison. ​ ​ ​ ​ ​ ​ ​ ​ Find out more All Ages Parent Group Leader training with Islamic Values This specialist 5-day training course equips practitioners to deliver 10-week Nurturing Programme parent groups to all parents in the community. It increases the programme's relevance and meaning for the Muslim community by relating the content to Islamic Values. ​ ​ Find out more

At Home | At School | At Work Programme Overview Playful Parenting Workshops This is an overview of the 2-session programme that professionals who attend our one-day training course will deliver to parents. Programme Summary ​ The course consists of two 2-hour workshops for groups of parents with young children and is usually delivered in children’s centres, schools or early years settings. ​ Programme Content ​ Week 1 What is Play? Happy memories of play Benefits of play Types of play Week 2 Child-led Play Making everyday life more playful Patterns of play Setting Boundaries ​ Outcomes For Parents & Children ​ The aims of the programme are to improve family relationships and children’s social, emotional and cognitive development by: ​ Developing parents’ understanding of the importance of play and of building attachment through play Increasing parent’s understanding of child development, the brain, attachment and how play supports healthy development To increase parents confidence using child-centred play skills to support development and use cheap/free resources to create quality play opportunities Promoting positive approaches to discipline and boundary setting ​ Resources For Parents ​ The Parenting Puzzle book ​ The Parenting Puzzle booklets (available in 8 languages) Return to course page

At Home | At School | At Work Developing Emotional Resilience Training All-Through Schools This is a full day workshop which explores practical strategies for developing emotional resilience. Topics include an introduction to the Nurturing Programme, boundaries and consistency, praise and criticism, giving feedback, creating a healthy emotional climate in the school. Learning Outcomes ​ On completion of this workshop, staff will be able to: ​ understand the building blocks of the Nurturing Programme reflect on their role as adults setting the emotional climate in the classroom reflect on their role as adults modelling healthy relational habits provide boundaries clearly and kindly consider the power of specific, genuine praise reflect on the way which feelings drive behaviours consider the importance of their own emotional health ​ Workshop Overview ​ This practical and interactive workshop explores how schools can create an emotionally healthy learning environment. Strategies are explored and practised by working through examples from daily life in school. ​ Click here to download the Developing Emotional Resilience Training Overview ​ Resources ​ Included in the training cost: ​ The Teaching Puzzle (for each participant) Curriculum Handbooks of your choice (8 in total for the school) A set of resources - The Nurturing Game , Feeling Faces and Ask It Tell It (for the school) ​ Impact & Evidence ​ Click link for evidence to support the effectiveness of the Education Programmes . Book Team Training Contact our At School team to discuss or find out more. ​ 01865 401800 education@familylinks.org.uk Training Options​​ Face-to-face for groups of up to 25 people. Testimonials ​ "This has been the most useful, fun, rewarding, enjoyable training I have ever done!" ​ "Really useful session to take time together to reflect and discuss new strategies for supporting our pupils and ourselves." ​ "Inspiring! I feel more equipped as a TA to support emotional wellbeing." ​ "Great use of real-life examples." Other training available To play, press and hold the enter key. To stop, release the enter key.

Webinar: Managing Boundaries in our Family Support children and teenagers to grow into confident, independent, responsible and responsive people. ​ Wednesday 3 Feb 2021, 10:00 GMT Book now

Privacy policy This privacy policy sets out how Family Links (Educational Programmes) trading as ‘The Centre for Emotional Health’ uses and protects any information that you provide. ​ The Centre for Emotional Health is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy and applicable privacy laws. Who are we? We are a national charity whose vision is for everyone to live an emotionally healthy life. We promote an approach to life and relationships that equips and supports families and communities to be emotionally healthy. You can contact us by emailing hello@emotionalhealth.org.uk or by writing to The Centre for Emotional Health, Units 2 & 3 Fenchurch Court, Bobby Fryer Close, Cowley, Oxford, OX4 6ZN, UK. ​ How to contact us regarding your personal data To contact us regarding our processing of your personal data, email hello@emotionalhealth.org.uk . ​ How do we notify you of changes to this policy? We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th December 2023. ​ What are your rights? The Centre for Emotional Health recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to. ​ By subscribing to our newsletter you consent to receive our email newsletters and other updates sent via Gatormail (our email marketing tool). You can unsubscribe by selecting the ‘unsubscribe’ link in the footer of any Gatormail email you receive from us. ​ You can also exercise a variety of rights regarding our use of your data such as: ​ Asking us for a copy of the information we hold about you Asking us to correct any incorrect data we have about you Asking us to delete your data Asking for your data in a common, machine-readable format Objecting to any processing we do on the basis of legitimate interests or to any automated decision-making Asking us to restrict the processing of your data To exercise any of these rights, email hello@emotionalhealth.org.uk or call 01865 401800 . Note that some of these rights aren’t absolute — for example, we may not be able to forget you if we have to keep some of your data to comply with the law — but we’ll evaluate your request in accordance with applicable data protection laws. We will respond to your request within one month of receiving it. Also, note that you have the right to lodge a complaint with the UK Information Commissioner’s Office or the supervisory authority in your country of residence or place of work. ​ What data do we collect? When using any of our websites and/ or subscribing to our newsletter we may collect the following information: ​ Names and job titles Contact information including email addresses, physical addresses and telephone numbers Demographic information such as regions, preferences and interests Other information relevant to customer surveys and/ or offers You may choose to restrict the collection or use of your personal information in the following ways: ​ whenever you are asked to fill in a form on the website, look for the box that you can select to indicate that you wish the information to be used for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by selecting the unsubscribe link in the footer of any newsletter we send you or by emailing us Automatically collected information Certain data about the devices you use to connect with us and your use of the website are automatically logged in our systems, including: ​ Location information. This is the geographic area where you use your computer and mobile devices, as indicated by an Internet Protocol (IP) address or similar identifier when interacting with our website. Log data. As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our website and record it in log files. This log data may include the IP address, browser type and settings, the date and time of use, information about browser configuration, language preferences, and cookie data. Usage information. This is information about our websites and how you use it. For example, we will know how many users access a specific page on the website and which links they clicked on. We use this aggregated information to better understand and optimise the website. Device information. These are data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using our website. What happens if you don’t want us to have your data? You are not required to provide personal data to us. Note, however, that your failure to do so may affect our ability to provide the services you request. ​ How do we use your data? We require certain information to understand your needs and provide you with a better service, and in particular for the following reasons: ​ Internal record keeping Administering tasks in fulfilment of contracts We may use the information to improve our products and services We may use the information anonymously for statistics and reporting We may periodically send promotional emails about new products, special offers, events or other information which we think you may find interesting using the email address that you have provided We may occasionally contact you for market research purposes We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. ​ Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. ​ Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. ​ On what legal basis do we process your data? We process your personal data on a variety of legal bases depending on the use. Sometimes it is necessary to process your data for us to comply with our legal obligations or for the performance of a contract. We will process your data to send you email newsletters with product updates and offers if you have given us consent or if you’ve been in touch about similar resources in the past and we have a legitimate interest to think you might be interested. You have the right to withdraw consent. ​ How are we using your data based on our legitimate interests? We may process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing by emailing hello@emotionalhealth.org.uk . ​ Are we doing any automatic decision making? We are not currently doing any automatic decision making. ​ With whom are we sharing your data? We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. ​ We may disclose your data to service providers who render services to us or you on our behalf (all of which are contractually obligated to act only on our instructions and in accordance with applicable laws, including GDPR). We also may disclose your information if required by law, requested by law enforcement authorities or to enforce our legal rights, such as pursuant to a subpoena or to HMRC. ​ When you visit www.familylinks.org.uk , we use Google Analytics 4 and Hotjar services to collate internet log information and details about visitor behaviour. We set options in these services so that you cannot be identified directly or indirectly. Google Analytics 4 and Hotjar sets cookies on your browser to log a visitor’s engagement and journey through the website pages. Please see the section entitled 'Cookies Policy' in this privacy policy for more information. ​ When collecting data, Google Analytics 4 does not log or store individual IP addresses. It does log and store the geo-location data derived from the IP address metadata for analytics. For EU-based traffic, IP-address data is used solely for geo-location data derivation before being immediately discarded. It is not logged, accessible, or used for any additional use cases. All measurement data collected from EU-based devices (based on IP-geo lookup) is done through domains and servers based in the EU, before being forwarded to Analytics servers for processing. ​ In addition, we have: Disabled collection of Google-signals data. Disabled the collection of granular location and device data. Disabled sharing of data to other Google products, i.e. Google Ads ​ Where are we sending your data? The Centre for Emotional Health stores users’ personal data within the UK and the European Union. Some of our service providers may lie outside of these regions. Therefore, sometimes we may transfer your data outside of these regions. If we do, we ensure your data is processed only in countries that provide an adequate level of protection for your data or where the recipient provides appropriate safeguards. ​ How long do we keep your data? We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law. ​ Information logged by the Google Analytics service is held for no longer than 14 months. Holding the information for this length of time is useful for us to compare visitor interactions over time. ​ Hotjar retains data for 365 days from the date of capture. ​ Any User data held on Moodle (our Learning Management System site ’elearning.familylinks.org.uk’) is kept for 13 months from when the User confirms their account. Responses to the feedback survey are stored anonymously and kept for ongoing quality assurance of the course and platform. Cookies Policy Cookies are small text files of information automatically downloaded by your computer or mobile phone when you visit a website. For more information about cookies go to allaboutcookies.org . ​ We use cookies on our website. Some of these cookies are essential, while others help us to improve your experience of the site by telling us, for example, what pages people spend the most time on, or what devices people use to access our website. ​ On ‘www.familylinks.org.uk ’ you can choose if you allow the use of such cookies by clicking on the buttons, and you can also manage them individually. On ‘shop.familylinks.org.uk ’ the user data collection tool from Google will not be loaded unless the user has given consent. We determine if consent is given by setting a single cookie. On ‘elearning.familylinks.org.uk ’ you can manage cookies using your browser settings, see the section “Manage your browser’s cookies” for more information. Essential Cookies These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled. ​ Our main website is built using Wix and hosted by Wix. The list of essential cookies used, including the cookie name, expiration time and description, can be found here . ​ Our e-learning website uses an essential session cookie, usually called MoodleSession. You must allow this cookie in your browser to provide continuity and to remain logged in when browsing the site. When you log out or close the browser, this cookie is destroyed (in your browser and on the server). ​ Marketing Cookies These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. We do not use these types of cookies on any of our websites. ​ Functional Cookies These cookies collect data to remember choices users make to improve and give a more personalised experience. The list of functional cookies placed by Wix on our main website, including the cookie name, expiration time and description, can be found here . ​ Our e-learning website uses a functional cookie, usually called MOODLEID or similar. It just remembers your username in the browser. This means that when you return to this site, the username field on the login page is already filled in for you. It is safe to refuse this cookie - you will just have to retype your username each time you log in. ​ Analytics Cookies These cookies record what pages you visited and how you interacted with the page content. It helps us to understand how visitors interact with our website, discover errors and areas to improve. 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More details on the types of cookies that are used, including the cookie name, expiration time and description, can be found here. (Please note we do not use the Feedback and Survey tools.) ​ Manage your browser’s cookies You can control cookies in most browsers by choosing whether or not you accept them and remove them. You can also set most browsers to notify you if you receive a cookie or you may choose to block cookies. The following links provide information on how to manage cookies on the specified browser or mobile operating system. ​ Chrome Firefox Microsoft Edge Internet Explorer Safari iOS Android Opera ​​ Prevent websites from tracking you You can choose to not be tracked when visiting websites. A request can be made by setting the ‘Do Not Track’ option in your browser’s privacy settings. For more information please see: https://allaboutdnt.com . 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About Us Find out about us, what emotional health is and why it’s important, the training we offer and the ethos of the Nurturing Programme that underpins all our programmes. Download leaflet We hope you find our leaflet useful and if you have any questions or would like to speak with someone, please email Alison at development@emotionalhealth.org.uk